Frequently Asked Questions

What is VIGMA?

VIGMA is an AI-powered voice receptionist built specifically for dermatology clinics. It answers patient calls 24/7, schedules appointments, handles routine inquiries, and integrates with your existing practice management systems—all through natural, conversational voice interactions.

How is VIGMA different from an answering service?

Traditional answering services take messages for later callback. VIGMA actually completes tasks in real-time—booking appointments directly into your schedule, answering patient questions, and capturing detailed information. No phone tag, no manual data entry, no delays.

Can patients tell they're talking to an AI?

Most patients don't realize they're speaking with AI. VIGMA uses advanced natural voice technology that sounds warm, professional, and human. The AI handles natural conversation flow, including interruptions and clarifying questions. Patient satisfaction scores are typically equal to or higher than human reception.

Is VIGMA HIPAA compliant?

Yes. VIGMA is built with healthcare compliance at its core. We sign Business Associate Agreements (BAA), encrypt all data in transit and at rest, maintain strict access controls and audit trails, and never share patient data with third parties. Our infrastructure meets healthcare security standards.

Where is patient data stored?

All data is stored on secure, healthcare-grade infrastructure in the United States. We use encryption at rest and in transit, and maintain comprehensive audit logs. Your patient data is never used to train AI models or shared with any third parties.

Do you provide a Business Associate Agreement (BAA)?

Yes. We provide a signed BAA to every healthcare client before implementation. This is non-negotiable—we understand the requirements of handling protected health information.

How long does it take to set up VIGMA?

Most practices are live within 48 hours. Setup involves a 15-minute onboarding call to understand your scheduling rules and preferences, followed by our team configuring and testing the system. No lengthy implementation projects or IT involvement required.

Does VIGMA work with my existing scheduling system?

Yes. VIGMA integrates with most major practice management and scheduling systems used in dermatology. Appointments booked by VIGMA appear directly in your existing calendar—no manual data entry required. We'll confirm compatibility during your free consultation.

Do I need to change my phone system?

No. VIGMA works with your existing phone infrastructure. We typically set up call forwarding so calls ring to VIGMA after a set number of rings or during specific hours. Your main number stays the same.

What if I already have front desk staff?

VIGMA works alongside your team, not instead of them. The AI handles phone calls so your staff can focus on in-office patient care. Most practices report reduced stress, lower turnover, and better patient experiences after implementing VIGMA. Your team will thank you.

Can VIGMA handle dermatology-specific terminology?

Absolutely. Unlike generic AI solutions, VIGMA is specifically trained on dermatology terminology, procedures, and patient concerns. It understands the difference between acne treatments and Mohs surgery, can discuss cosmetic vs. medical dermatology, and handles insurance and scheduling nuances specific to derm practices.

What happens after hours?

VIGMA answers calls 24/7/365—nights, weekends, and holidays. After-hours callers can schedule appointments, get answers to common questions, and leave messages for urgent matters. You capture the 40% of calls that come outside business hours instead of losing them to voicemail.

What happens if a patient needs to speak to a human?

VIGMA recognizes when situations require human attention. For urgent matters, clinical questions requiring medical judgment, or patient requests for human contact, VIGMA can transfer the call to your staff during business hours or capture details for immediate callback. You control the escalation rules.

Can VIGMA make outbound calls?

Yes. VIGMA can make proactive outbound calls for appointment reminders, confirmation calls, and follow-up scheduling. This helps reduce no-shows and keeps your schedule full.

How much does VIGMA cost?

VIGMA uses simple, predictable pricing starting at $1,499/month for most practices. This includes unlimited calls, 24/7 coverage, scheduling integration, and ongoing support. No per-call fees, no surprise charges. Contact us for a custom quote based on your practice size.

Is there a setup fee?

No setup fees. We handle all configuration, integration, and training as part of your subscription. You pay your first month when you go live.

What's the contract length?

We offer month-to-month service with no long-term contracts required. We're confident you'll see value immediately and choose to continue. Annual plans are available at a discount for practices that prefer them.

What's included in the price?

Everything: unlimited inbound calls, 24/7 coverage, scheduling system integration, appointment reminders, call transcripts and summaries, analytics dashboard, and ongoing support. There are no hidden fees or per-minute charges.

What is a missed call audit?

Our free missed call audit analyzes your current phone patterns to show exactly how many calls go unanswered, when they happen, and what that's costing your practice. Most owners are surprised by the real numbers. It's 15 minutes and completely no-obligation.

Can I try VIGMA before committing?

Yes. We offer live demos where you can see VIGMA handle real sample calls for a dermatology practice. You'll hear the voice quality, see the scheduling integration, and understand exactly how it works before making any decision.

What do I need to get started?

Just 15 minutes for an onboarding call. We'll need access to your scheduling system for integration, and we'll set up call forwarding from your existing phone number. No IT team required, no hardware to install, no complex project management.